FREQUENTLY ASKED QUESTIONS
Absolutely! We are here to help you make you satisfied! Please send us an email to support@decorzmart.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at info@decorzmart.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission.
You can cancel your order without penalty! You must cancel your order before shipping. If the item has already been dispatched you cannot request a cancellation, please use our easy return system for a full refund.
We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 7 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels. Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
If this is your first time purchasing something from us, you’ll want to place items in your shopping cart and proceed to checkout using our secure and easy-to-use guide. Simply choose the item to purchase, click the associated “Add to Cart” button and proceed to “Checkout” from your shopping cart. Once you’ve placed your first order, we’ll make it even easier to order in the future as we’ll have your previous billing and shipping information on file.